Last updated: 30 July 2026
Your satisfaction is important to us. Because bath sponges and poufs are personal-hygiene items, this policy explains exactly when a return or exchange is possible — and how easy we make it when something isn’t right.
If your item arrives damaged, defective, or is not what you ordered, we’ll make it right with a free replacement or exchange. Simply report it within 7 days of delivery.
For health and hygiene reasons, sponges and poufs that have been used or washed cannot be returned or exchanged — unless they were defective or damaged on arrival. Unused items in their original condition may be exchanged within 7 days of delivery.
Once your request is approved, we’ll arrange a replacement of the same item or a suitable alternative of equal value. As orders are placed on Cash on Delivery, resolutions are usually handled as a replacement or exchange. Where a cash refund applies, it will be arranged at the time of the replacement delivery.
